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What happens on a hotel leak survey
A leak survey is a day's work that starts with a phone call. This is the whole sequence, what the engineer needs from your team, and what you get at the end of it.
The sequence
Step 1: You call the office
Tell us the postcode, what you have noticed and what kind of building it is. The office team will ask about occupancy, plant and access, and give you current availability and a quote.
Step 2: We agree access and timing
Engineers need to get into every relevant area, including plant rooms, locked rooms and any flat or unit sharing the supply. Parking close to the entrance matters: the equipment is heavy.
Step 3: The engineer arrives
A risk assessment and method statement are supplied for commercial work. The engineer walks the building with your maintenance contact and looks at the meter, stopcocks and plant first.
Step 4: The survey narrows it down
Pressure testing separates the circuits. Thermal imaging, moisture mapping, acoustics, tracer gas and cameras then close in on the leak. Some tests need the water or heating off for a short while.
Step 5: You get the findings in writing
A report with photographs, findings and recommendations, written so it can go straight to an insurer or a contractor.
Step 6: Repair where it is quoted
Pipework, drainage and pool leaks can be quoted and repaired, often on the same visit, and pressure tested afterwards. Roof and building-fabric leaks are located and reported for a roofer to fix.
What the engineer needs from your team
Most delays on the day come down to access. Sort these before the visit and the survey starts the minute the van is unloaded.
- Someone who knows the building. Where the meter, stopcocks, booster set and plant are, which rooms are affected and since when.
- Access to every relevant area. Plant rooms, roof hatches, locked rooms, the room above and below the damage, and any neighbouring unit on a shared supply.
- Parking within about 100 metres of the entrance. The equipment is heavy. Above two storeys, lift access is needed. Parking or toll charges are passed on at cost.
- An hour or two when water or heating can go off. Pressure testing isolates circuits one at a time; tell the office when that is least disruptive.
- For pools, the current level and how fast it drops. A 24-hour bucket test before the visit saves time on the day.
- Anything the insurer has asked for. If a claim is open, say so; the report will be written to answer it.
Your hotel leak detection report
A written report, with photographs, that says where the leak is, how it was found and what to do about it. For commercial work it comes with the risk assessment and method statement supplied before the visit.
Insurers call this work trace and access. Send the report to the loss adjuster as it stands; if they need something extra, tell the office and it will be added. Where ADI has carried out the repair, the report records the pressure retest as well.
Repairs and what they cost
Pipework, drainage and pool leaks are quoted for repair, often done on the same visit, and pressure tested afterwards. Roofs and building fabric are located and reported for a roofing contractor. Repairs are always a separate, quoted item: the survey price covers finding the leak, and making access to it is part of the repair.
Hotel work is quoted on the phone from the postcode, building type and symptoms. The domestic "no find, no fee" guarantee does not apply to commercial premises, heating systems, structural leaks or pools.
Call 0333 567 2628Questions about the visit
Will guests be disturbed?
The engineer works room by room and around your occupancy. Tell the office which rooms are let, which are out of order and when housekeeping is on the floor, and access is planned around that. Some tests need the water or heating off for a short period; we agree the timing with your maintenance contact first.
Do you repair what you find?
Pipework, drainage and pool leaks can be quoted and repaired, often on the same visit, and pressure tested afterwards. Roof and building-fabric leaks are located and reported for a roofer to fix. Repairs are charged separately from the survey and are quoted before any work starts.
What do you need from us before the visit?
Someone who knows the building: where the meter, stopcocks and plant are, and which rooms are affected. Access to every relevant area, including plant rooms, locked rooms and any neighbouring unit on a shared supply. Parking within about 100 metres of the entrance for the equipment. If the pool is involved, its current level and how fast it is dropping.
Talk to ADI about the building
Describe what you have noticed, the type of building and the postcode. The office team will talk through the survey, give you a quote and current availability, and book the engineer.
- Monday to Friday, 7:30am to 6:30pm
- Calls reach ADI Leak Detection's office in High Wycombe. Engineers cover England, Scotland and Wales.