Collect a short room history
Ask housekeeping to record where water first appeared: ceiling edge, shower enclosure, corridor carpet or service cupboard. Keep the room identifier alongside the date and a photograph of the affected surface. Avoid including guests or their belongings in the photograph.
Add any recent bathroom work, changes to the hot-water system and previous attempts to find the leak. If the symptom comes and goes, record the circumstances staff actually observed. A wet ceiling after a shower is useful information, but it does not by itself establish which fitting has failed.
Make an access schedule reception can use
For each relevant room, write down its occupancy status, the possible access window and the person who can authorise entry. Include neighbouring rooms where access may need to be discussed. An empty affected room does not mean the rooms around it are available.
- Who will hold the keys or escort the engineer?
- Which departures, arrivals or events constrain access?
- Can maintenance enter the plant room and identify the supplies?
- Who needs notice if a proposed test involves interrupting water?
Send room numbers and access details through the booking contact you agree with ADI. Keep guest names and booking information out of the technical brief.
Separate bedroom symptoms from plant observations
Bring together available plans, the location of the meter and any maintenance notes about tanks, pumps or pressure changes. If the spa, kitchen or grounds have separate supplies, say which system you believe is involved and why. Let the engineer decide what testing is appropriate.
The detached-hotel case on this site recorded several internal sources and some remaining leakage. It is a useful reminder to distinguish a source that has been isolated from a building where every loss has been resolved.
Before returning a room to use
Ask for a clear account of what was investigated, what was found and what remains inaccessible or unresolved. Keep detection, repair and the condition of the room as separate items in your maintenance record. Finding a pipe defect does not establish that wet finishes are ready for guests.
Agree the next trade or follow-up with the people responsible for the hotel. Record who will check progress and update reception, including any change to the planned room-access window.
Plan room access: information to have ready
Use this checklist when preparing your enquiry. Keep observations separate from suspected causes, and note anything that still needs to be confirmed.
- Hotel and booking reference
- Duty manager / maintenance contact
- Affected room or common area
- Observation, date and photograph reference
- Rooms above / beside; access still to arrange
- Occupancy / departure / arrival constraints
- Key holder and agreed escort
- Relevant supply / plant location / plans available
- Proposed isolation: people to consult
- Known previous work and unresolved questions
- Agreed investigation scope
- Findings / outstanding work / reception update owner
Share the relevant details with your agreed booking contact. Confirm the investigation scope, access and any additional work with ADI.
Read the documented investigations · See investigation services